Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (email, password)
• Payment information (processed by Stripe)
• Data files you upload for visualization
• Usage data and analytics
• Communications with us

We automatically collect certain information including IP address, browser type, device information, and usage patterns through cookies and similar technologies.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns
• Detect and prevent fraudulent transactions
• Enforce our Terms of Service

3. Data Processing & Storage

Your uploaded data files are processed using AI services (OpenAI) to generate visualizations. We store your data on secure AWS servers. By using the Service, you consent to:

• Transmission of your data to third-party AI services
• Processing of your data for visualization generation
• Temporary storage of your data for Service functionality
• Potential review of data for Service improvement

4. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Policy. We may retain certain information indefinitely for legal, security, and business purposes.

5. Information Sharing

We may share your information with:

• Service providers (AWS, OpenAI, Stripe, MongoDB)
• Professional advisors and legal authorities when required
• Buyers or successors in case of business sale or merger
• Other parties with your consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Analytics & Tracking

We use Mixpanel and other analytics services to track usage patterns and improve the Service. These services may collect information about your use of the Service and other websites and applications.

7. Security

We implement security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Your Rights & Choices

You may:

• Access and update your account information
• Request deletion of your account
• Opt-out of certain communications

Note: Deleting your account does not entitle you to any refunds and some information may be retained for legal and business purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using the Service, you consent to the transfer of information to countries outside your country of residence.

10. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete it.

11. California Privacy Rights

California residents may have additional rights under the CCPA. However, we do not sell personal information and our data practices are described in this Policy.

12. Changes to Privacy Policy

We may update this Policy from time to time. Continued use of the Service after changes constitutes acceptance of the updated Policy. We will notify you of material changes via email or Service notice.

13. Contact Us

For privacy-related questions, contact us at privacy@visuals.graphics